‘NPAFInc

The Back office outsourcing wave has created a niche room for this upcoming BPO company in St.John’s, Canada.

• Demonstrating competence
• Innovating the process
• Process excellence
• Adherence to deadlines strictly
• BPO Provider-Range of BPO services

 
• Substantial cost savings, in terms of both labour & capital
The concept of fully loaded cost is central to BPO. In many cases clients will only think of the cost of labour when attempting to establish the cost to the business of having Person X performing tasks A, B & C in-house. However, it is critical to factor in the costs associated with hardware, software, furniture, stationary, salary contributions, management, training and so forth in order to accurately understand the true cost of this person to the organization – i.e. the fully loaded cost. By partnering with a specialist BPO provider you eliminate the need to recruit & train new employees as well as cutting down on administration & HR management costs.

• Acquiring 3rd party expertise by partnering with specialist service providers:
As we head into what has become known as the 3rd Generation of Outsourcing, the emphasis has long shifted from pure cost reduction to performance improvement. BPO providers are specialists at the services they provide and, as such, can deliver improved service quality to our clients’ customers.

• Ability to focus on core competencies:
By allowing your BPO partner to handle some or all of your non-core activities, your own in-house team can refocus all time, energy and resources on activities directly linked to your top line. In the current climate this is particularly important as the need to have all team members focused on sales & revenue has never been greater.

• Culture of continual improvement:
The idea of continual improvement is central to BPO. BPO providers ought to practice what they preach and by constantly seeking to refine & improve business processes for existing clients leading to continuous and increased gains for client partners.

• Increased market flexibility & reduced time-to-market:
By partnering with a BPO provider, firms enable themselves to become leaner, more dynamic and more agile. BPO providers allow client firms to scale quickly in response to increased demand and/or new services/products or promotional campaigns. This is imperative in today’s economic climate.