A business process outsourcing (BPO) franchise is an outsource service provider that relies on another outsource provider for business structure and operational procedures in exchange for a fee. There are certain BPO service providers that have packaged their set-up, business operations, and service delivery into a replicable system that can be implemented wholesale by others. Many are willing to pay for the ease of knowing exactly how to start and run a business to a certain degree of excellence.

Successful outsourcing relies on a third party provider convincing a company that it can manage one of its business processes more efficiently and at a lower cost than the company can in-house. Implicit in this pitch is the guarantee that the outside provider can deliver the service flawlessly as a seamless stand-in for the company.